This specialty of mine started right after I graduated from college, where I discovered my passion for customer support.
With over 2 years in the BPO industry, I stared specializing in email and live chat support,
where I focused on ticket management and precise written communication. Most recently, I worked into a fast-paced telecommunications voice account, which sharpened my ability to resolve complex technical issues in real-time. I pride myself on being a flexible communicator who can adapt to any channel to deliver high-quality customer service.
Assisting customers with mobile, internet, and TV services by troubleshooting technical problems, managing billing questions, and handling both inbound and outbound calls for account maintenance.
Prioritizing customer satisfaction by providing effective and empathetic support. Identify solutions to customer issues and identify appropriate solutions